Products & Services
Support & Maintenance
Broadcast doesn’t stop and neither do we. At Gatelink Communication, our Support & Maintenance services are built to keep your TV, radio, OB, and SNG systems running at peak performance, around the clock. Whether you need full-time on-site engineers, preventive maintenance, or rapid-response support, we deliver exactly what your operation requires no downtime, no excuses.
Our Support Offerings:
Resident Engineers
For mission-critical operations, we provide highly skilled broadcast engineers to work on-site full-time. These experts become an extension of your team, handling daily operations, fault diagnosis, routine checks, and quick fixes ensuring seamless broadcast continuity.
IP Transition Strategy
We help clients transition from SDI to IP (or hybrid setups) at the right pace minimizing risk while opening the door to remote production, cloud workflows, and scalable infrastructure.
Monitoring & Remote Diagnostics
We can set up remote monitoring tools that allow proactive system checks, alerts, and remote troubleshooting. This reduces the need for on-site visits and keeps your operation agile.
Upgrades & Compatibility Checks
We assist in upgrading your system with minimal disruption whether it’s new software, firmware, or integrating new hardware with your existing setup.
OB & SNG Specific Services
Mobile units face rugged and unpredictable conditions.
We offer:
- Regular calibration and testing of video/audio gear
- Satellite link verification
- Power and HVAC system checks
- Vehicle integration services
- Inventory of travel-ready spares and backup kits
Emergency Response & Repair
We offer flexible AMC packages tailored to your facility size, complexity, and hours of operation.
Options include:
- Preventive Maintenance Visits
- 24/7 Remote and On-Site Support
- Spare Parts Management
- Software Updates and Patch Management
- System Health Checks and Reporting
Training & Handover
We don’t just fix, we educate. Our support often includes training your technical staff to perform first-line maintenance and better understand the systems they use daily.